Terms & Conditions

Last updated: September 3, 2026

By using our website, booking an appointment, purchasing a service, or receiving services from The Doggy Machine LLC, you agree to these Terms & Conditions.

1. Appointments & Deposits

All appointments are subject to availability and confirmation.

A deposit is required to secure an appointment. Online bookings require a 50% deposit, while phone bookings may require a $40 deposit.

The deposit is applied toward the final service total and is not considered full payment.

Customers are responsible for providing accurate information about their pet, including size, breed, coat condition, age, behavior, and any special needs that may affect the service.

2. Pricing & Additional Fees

Prices shown on our website or booking system are based on the information provided at the time of booking and may change after the pet is evaluated in person.

Additional charges may apply when extra time, care, products, travel, parking, or handling are required.

These may include, but are not limited to:

* Mobile Visit Fee
* Parking or access-related fees
* Doodle or Double-Coat Fee
* Matting Fee
* Aggression Behavior Fee
* Special Handling Fee
* Flea treatment
* Additional services requested

The final balance is due at the completion of the appointment.

Whenever applicable, our team will communicate additional charges before proceeding.

3. Mobile Service & Parking

The Doggy Machine is a mobile grooming service.

Appointments may include a Mobile Visit Fee associated with bringing our fully equipped grooming van directly to your location.

Customers are responsible for providing a safe and legal place for the grooming van to park.

Any paid parking, valet, garage, permit, building access, or similar charges required to complete the appointment are the customer’s responsibility and may be added to the final balance.

4. Cancellations & Rescheduling

At least 24 hours’ notice is required for cancellations or rescheduling.

Deposits may be forfeited for late cancellations or no-shows, and additional cancellation fees may apply according to the policy in effect at the time of the appointment.

The Doggy Machine reserves the right to reschedule, modify, or cancel an appointment when necessary due to safety, weather, vehicle issues, pet behavior, health concerns, or other circumstances beyond reasonable control.

5. Grooming Agreement

Grooming services may require the customer to accept a separate General Grooming Liability Waiver and Agreement.

That agreement contains additional service-specific terms relating to grooming risks, matting, behavior, medical conditions, emergency care, safety, photos, and other pet-related matters.

If there is a conflict between these Terms & Conditions and a signed grooming agreement for a specific appointment, the signed agreement will govern that service.

6. Satisfaction & Service Concerns

Customers are encouraged to review their pet’s grooming results at the end of the appointment and communicate any concerns before the groomer leaves.

Once the groomer has left the premises, the service will be considered accepted and satisfactory at that time.

Any concerns reported afterward will be reviewed on a case-by-case basis. Touch-ups, return visits, refunds, credits, or adjustments are not guaranteed.

7. Promotions & Discounts

Promotions, discounts, packages, gift cards, coupons, and special offers may be subject to availability, expiration dates, eligibility requirements, and additional conditions.

Unless otherwise stated, offers cannot be combined.

The Doggy Machine LLC may modify, suspend, or discontinue promotions at any time.

8. Website Information & Changes

We make reasonable efforts to keep our website, pricing, services, service areas, and policies accurate and up to date.

However, information may change without notice.

The Doggy Machine LLC reserves the right to update pricing, fees, services, policies, availability, and these Terms & Conditions at any time.

The version in effect at the time of booking or service will apply.

9. Limitation of Liability

To the extent permitted by applicable law, The Doggy Machine LLC will not be responsible for indirect, incidental, or consequential losses arising from the use of our website, booking system, communications, or services.

Pet grooming services remain subject to the applicable General Grooming Liability Waiver and any additional consent forms accepted by the customer.

10. Contact

If you have any questions regarding these Terms & Conditions, your booking, pricing, or applicable fees, please contact our Customer Service Team.

The Doggy Machine LLC
Mobile Pet Grooming
Miami-Dade & Broward, Florida

By using our website, booking an appointment, or receiving services from The Doggy Machine LLC, you acknowledge and agree to these Terms & Conditions and any applicable service agreements.